FAQ
Everything you might want to know before spending a slow day with us in Galle and the south. Anything we've missed, just write to us.
Booking
& payment
01
How do I book an experience?
How do I book an experience?
02
When is my booking actually confirmed?
When is my booking actually confirmed?
03
What details do you need from me?
What details do you need from me?
04
How do I pay, and in what currency?
How do I pay, and in what currency?
Cancellations
& refunds
Cancellations
& refunds
05
Can I get a full refund if I cancel?
Can I get a full refund if I cancel?
06
What if I cancel outside the refund window?
What if I cancel outside the refund window?
07
How long do refunds take?
How long do refunds take?
On the day
08
What if I’m running late?
What if I’m running late?
09
What should I wear or bring?
What should I wear or bring?
10
Who actually hosts the experiences?
Who actually hosts the experiences?
The experiences
11
Who actually hosts the experiences?
Who actually hosts the experiences?
12
Are experiences private, and can I combine them?
Are experiences private, and can I combine them?
13
Are they suitable for children, or for different fitness levels?
Are they suitable for children, or for different fitness levels?
14
I have dietary or medical needs — how do I share them?
I have dietary or medical needs — how do I share them?
Conduct, media
& privacy
15
What's expected of me as a guest?
What's expected of me as a guest?
16
Will I be photographed?
Will I be photographed?
17
What do you do with my personal information?
What do you do with my personal information?
For hotels
& travel partners
18
I'm a hotel, resort, or travel agent — can I offer your experiences?
I'm a hotel, resort, or travel agent — can I offer your experiences?
19
Do you offer custom itineraries?
Do you offer custom itineraries?
Behind the conversation
Tell us what would make this unforgettable.
No commitment, no pressure. Just the start of a conversation — because the conversation before the journey is part of the journey. We read and reply to every message personally.
FAQ
Reflections shared by those who have spent time with Ceylon Soul, shaped by presence, conversation, and moments that unfolded naturally rather than by design.
Booking
& payment
How do I book an experience?
When is my booking actually confirmed?
What details do you need from me?
How do I pay, and in what currency?
Cancellations
& refunds
Can I get a full refund if I cancel?
What if I cancel outside the refund window?
How long do refunds take?
On the day
What if I’m running late?
What should I wear or bring?
Who actually hosts the experiences?
The experiences
Who actually hosts the experiences?
Are experiences private, and can I combine them?
Are they suitable for children, or for different fitness levels?
I have dietary or medical needs — how do I share them?
Conduct, media
& privacy
What's expected of me as a guest?
Will I be photographed?
What do you do with my personal information?
For hotels
& travel partners
I'm a hotel, resort, or travel agent — can I offer your experiences?
Do you offer custom itineraries?
Behind the conversation
Tell us what would make this unforgettable.
No commitment, no pressure. Just the start of a conversation — because the conversation before the journey is part of the journey. We read and reply to every message personally.
FAQ
We offers a considered way of experiencing place, rooted in rhythm, context, and human connection.
Booking
& payment
How do I book an experience?
When is my booking actually confirmed?
What details do you need from me?
How do I pay, and in what currency?
Cancellations
& refunds
Can I get a full refund if I cancel?
What if I cancel outside the refund window?
How long do refunds take?
On the day
What if I’m running late?
What should I wear or bring?
Who actually hosts the experiences?
The experiences
Who actually hosts the experiences?
Are experiences private, and can I combine them?
Are they suitable for children, or for different fitness levels?
I have dietary or medical needs — how do I share them?
Conduct, media
& privacy
What's expected of me as a guest?
Will I be photographed?
What do you do with my personal information?
For hotels
& travel partners
I'm a hotel, resort, or travel agent — can I offer your experiences?
Do you offer custom itineraries?
Behind the conversation
Tell us what would make this unforgettable.
No commitment, no pressure. Just the start of a conversation — because the conversation before the journey is part of the journey. We read and reply to every message personally.